FAQs

Are there any refunds or returns available on your products?

No, unfortunately at this time all sales are final.

When will tracking be available?

Tracking will be emailed when item is shipped.

I have received different tracking numbers for my order, why?
We have different fulfillment centers for different items on our site. Each center will send a tracking number with each completed part. Apparel, travel bags, and books will ship separately.

Where's My Tracking?

Tracking is sent through the email you submitted when creating your account during checkout. Please check your spam for an email from hello@britlashae.com because tracking is guaranteed to be sent 7-14 business days or as indicated in shipping/pre-order dates. If you have not received your tracking by email, please email hello@britlashae.com so that we can look into it for you.

Brit Lashae has made an Error on My Order, What should I do?

At Brit Lashae, it is our focus to handle merchandise defects with excellence. Please contact us support@britlashae.com within 24 hours and include pictures of the defective product. Your email must include your first/last name, email address associated with your order and order number. We will respond to your email in a timely manner with the appropriate resolution. Complaints about defective or damaged items will be handled through email only and not through social media.

Negativity on social media is an automatic band from the channels of social media provided by our company.

Exchanges will only be made on defective items with proof...

All items are custom made to order and are non-cancelable, non-returnable & non-refundable. Our refund policy is all sales are final. We only replace items if they are defective or damaged. No exchanges permitted except for damaged or defective items. Please send us an email with order number and photo of damaged item to hello@britlashae.com within 24 hours of receiving your package. We do not offer refunds for refusing merchandise once it has shipped or damaged that has been done by the shipping carrier. All claims will need to be made with the postal carrier to receive a refund for reorder. Complaints about defective or damaged items will be handled through email only and not through social media. Negativity on social media is an automatic band from the channels of social media provided by our company.